WHY CHOSE CUSTOMER CENTRAL
Customer service plays a vital role in the success of your enterprise.
As a customer experience strategist and accredited professional, I can help ensure the healthy growth of your company.
Conducting comprehensive evaluations, I provide a range of solutions that will help enhance your clients engagement.
With 20 years of experience in customer experience, I have gained valuable insights into understanding the needs of clients, and on how to optimize operational efficiency.
My dedication and passion for customer service has led me to be recognized many times, and I received multiple accolades for my outstanding performance.
I am based in Montreal, Quebec, and am willing to travel to assist businesses globally.
Rest assured that all of my services come with a guarantee of satisfaction and are completely risk-free.
Let's ensure that your service remains exceptional and that no issues will go unnoticed.
How working with a
customer experience strategist
will help your enterprise
1. Improves your communication
2. Fosters a strong reputation
3. Reduces expenses
4. Enhances operational efficiency
5. Foster better customer engagement
6. Improves employee satisfaction
7. Trains employees for better practices
8. Assists in identifying problems or concerns
This partnership is crucial for optimizing the smooth operation of your organization.
CORPORATE SOLUTIONS
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complete evaluation
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evaluation of client service center(s)
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customized solution plan
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customer service training
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individualized coaching
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development of strategies
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procedure updates or creation
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detection of problems
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undercover evaluation
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call evaluation and monitering
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chat evaluation and monitering
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website evaluation
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coaching
A BIT ABOUT ME...
Customer service is my passion.
With more than twenty years of experience in customer service, management, and marketing, I also hold certifications in Basics of Coaching, Computer Support, Six Sigma (White Belt) and Lean accredited by AIGPE.
I learnt a unique set of tools that will help to contribute to the success and healthy growth of your enterprise.
Moreover, I hold a leadership position as the Director of the customer service and media committee for a political party.
In my free time, I actively participate in volunteer work across various sectors as a way to give back to society.
I am committed to continuously expanding my knowledge through ongoing education to ensure that I can deliver the highest level of service to you.
TRAINING GUIDE
The definitive training manual for telephone and chat agents in customer service is now accessible.
This all-encompassing manual comprises the 7 VITAL stages to execute a seamless call and instructs on the optimal approach to handle a flawless call from start to finish.
It covers strategies for managing upset clients, surpassing client expectations, and provides a wealth of invaluable advice and recommendations.
Cease your search for the finest training solution for your staff. Everything you require is readily available. (with accompanying visuals)
Secure the prosperity of your business by investing in this comprehensive manual. (Alternatively, click for a sneak peek or unlimited download)
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Monday: 8am-9pm
Tuesday: 8am-9pm
Wednesday: 8am-9pm
Thursday: 8am-9pm
Friday: 8am-9pm
Saturday: 8am-9pm
Sunday: 8am-9pm
Business hours
POLICY
Customer central is determined to offer quality services.
100% satisfaction or your money back*
This company is hosted on the Wix.com platform. Wix.com provides me
with the online platform that allows me to sell my products and services to you.
Your data may be stored through Wix.com’s data storage, databases and the
general Wix.com applications. They store your data on secure servers behind a firewall.
100% satisfaction guaranteed
*minus personal expenses if applicable.
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