WHY CHOOSE DANIELLE GAUDREAU STRATEGIES
The primary factor that will influence a customer's decision to choose your business over another, is the quality of the service they provide.
This is why collaborating with a customer experience strategist, is crucial for the success of your enterprise!
As a customer service experience strategist, I mastered the art of customer service...
Conducting comprehensive evaluations of all the aspects that can impact your customer's experience, I provide a range of solutions that will help enhance your clients engagement.
By pinpointing overlooked issues, I also contribute to the creation of strategic plans and ensure efficient communication across all your departments.
With two decades of experience in customer satisfaction, marketing and management, I am committed to delivering outstanding service and possess extensive knowledge in this field.
To help meeting all your requirements, I also offer flexible and extensive business hours, along with the ability to provide assistance in French.
More benefits of
working with a customer experience strategist
Collaborating with a customer satisfaction strategist provides numerous advantages:
Apart from mitigating customer dissatisfaction and evaluating client requirements, it can aid in analyzing and enhancing communication, bolstering your reputation, cutting costs, boosting operational efficiency, provide a better customer engagement and much more!
Experts suggest that it can even elevate your annual revenue by as much as 8%.
This partnership is crucial for optimizing the smooth operation of your organization.
CORPORATE SOLUTIONS
(starting at $35/h)
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complete evaluation
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evaluation of client service center(s)
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customized solution plan
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customer service training
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individualized coaching
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development of strategies
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procedure updates or creation
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detection of problems
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undercover evaluation
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call evaluation and monitering
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chat evaluation and monitering
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website evaluation
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coaching
I am excited to present to you our latest business tool, Karen.
Limiting clients to just one communication channel hinders your ability to fully comprehend their dissatisfactions.
On the other hand, survey tools such as NPS scores have their limitations, as they only reflect the opinions of a small group of customers.
The introduction of our new service "Karen" allows clients to share feedback at any time, anonymously.
Encourage clients to make use of Karen for a wider range of insights. Karen is both secure and user-friendly, with pre-filled fields for added convenience.
This tool will assist you in collecting valuable and accurate feedback that may have otherwise been overlooked.
For more details on Karen, please contact me today and enjoy the first three months free of charge!
TRAINING GUIDE
The definitive training manual for telephone and chat agents in customer service is now accessible.
This all-encompassing manual comprises the 7 VITAL stages to execute a seamless call and instructs on the optimal approach to handle a flawless call from start to finish.
It covers strategies for managing upset clients, surpassing client expectations, and provides a wealth of invaluable advice and recommendations.
Cease your search for the finest training solution for your staff. Everything you require is readily available. (with accompanying visuals)
Secure the prosperity of your business by investing in this comprehensive manual. (Alternatively, click for a sneak peek or unlimited download)
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Possessing twenty years of experience in client services within the financial sector, I am also leading the customer service and media/marketing committee for a political party, as well as being a member of their executive committee.
I have a deep passion for customer service and possess extensive knowledge in this field, which is why I have been recognized with numerous accolades for my exceptional performance.
I hold a certification in Fundamentals of Coaching and computer technical support, and I am presently pursuing CX certification. Additionally, I am committed to ongoing learning in order to effectively cater to your requirements.
Thank you for supporting me and allowing me to fulfill my passion!
Monday: 8am-9pm
Tuesday: 8am-9pm
Wednesday: 8am-9pm
Thursday: 8am-9pm
Friday: 8am-9pm
Saturday: 8am-9pm
Sunday: 8am-9pm
Business hours
POLICY
Danielle Gaudreau Strategies is determined to offer quality services.
100% satisfaction or your money back*
This company is hosted on the Wix.com platform. Wix.com provides me
with the online platform that allows me to sell my products and services to you.
Your data may be stored through Wix.com’s data storage, databases and the
general Wix.com applications. They store your data on secure servers behind a firewall.
100% satisfaction guaranteed
*minus personal expenses if applicable.
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